TCC - TX Athens - FT - Retail Sales Representative

JM Wireless•Athens, TX

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on providing customer service, building lasting relationships, understanding wireless products and plans, and meeting performance and revenue goals. The representative also supports daily store operations and maintains the retail facility in accordance with company standards.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phone calls, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Comply with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacements, accessory sales, price-plan changes, and upgrades.
Achieve assigned performance metrics.