Retail Sales Manager

MY WIRELESS•Long Beach, CA

2d•$48,318 - $73,200

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a store team and provide a best-in-class customer experience. The manager coaches and develops Retail Sales Associates, builds customer loyalty, and leads the team to exceed sales targets. The role supervises daily store operations, including hiring, scheduling, training, and employee development, while maintaining strong sales results and consistent service quality. The manager is responsible for achieving location goals and company-established Key Performance Indicators, maintaining staffing through recruiting and retention, and building a steady client base through ethical, customer-centric business practices. The role also partners with AT&T Signature teams to establish business accounts and hold community events outside the store. Store operations include maintaining a clean and safe environment, managing inventory and device security, merchandising to company standards, enforcing operational policies and procedures, and complying with legal requirements. The manager is expected to maintain professional and technical knowledge through workshops, publications, and professional networks. This is a full-time position in Long Beach, California. Compensation is listed as $48,318 to $73,200 per year, base plus commission. The role requires flexible availability, including evenings, weekends, and holidays. Most of the work involves standing and walking for prolonged periods, with occasional lifting and moving of objects up to 10 pounds. Other physical activities include reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The job also requires dexterity to work with small mobile-phone parts and the ability to look at a computer screen for prolonged periods; vision requirements may be met with eyeglasses or contacts. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of management experience in a similar field; wireless industry experience is preferred.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the role's physical demands, with or without reasonable accommodation, including prolonged standing and walking, occasional lifting and moving of objects up to 10 pounds, reaching, ladder use, stooping, kneeling, crouching, and fine handling of merchandise and display materials.
Dexterity to work with small parts in mobile phones and ability to look at a computer screen for prolonged periods; vision requirements may be met with eyeglasses or contacts.

Nice To Haves

Bilingual ability (may not be required depending on location).
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.
Management experience in the wireless industry.

Responsibilities

Coach and develop team members to achieve company-established Key Performance Indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching team members.
Maintain location staffing through employee retention, recruiting, training, and development.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location's stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.