JM Wireless - FL 7th Ave & NE 125th -RSM-Metro by T-Mobile

JM Wireless • North Miami, FL

1d • $16 - $19

About The Position

The Retail Sales Manager leads a wireless retail team, drives store sales, and shapes a customer-first experience. The role involves recruiting, training, coaching, and developing employees; setting expectations and goals; and ensuring adequate staffing coverage. The manager also oversees daily store operations, customer engagement, merchandising, inventory, cash handling, and adherence to company procedures. Compensation includes an average hourly rate plus commissions, with individual commissions paid twice a month.

Requirements

• Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
• Typically, an associate or bachelor's degree with coursework in business, accounting, marketing, or management, or equivalent qualifications.
• 1–2 years of experience in retail sales management; wireless industry experience is preferred.
• Proven ability to meet or exceed sales goals.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation.
• Strong leadership and team-building skills.
• Excellent interpersonal and communication abilities.
• Strategic thinking and strong analytical and problem-solving skills.
• Deep understanding of wireless products, plans, and trends.
• Adaptability to changing priorities and a fast-paced environment.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 40 pounds.
• Availability for full-time work of 45 hours.

Nice To Haves

• Wireless industry experience.

Responsibilities

• Recruit, hire, and train sales employees.
• Motivate, coach, and provide regular feedback to foster a high-performance culture.
• Conduct employee performance evaluations and guide team development.
• Manage staff scheduling and ensure coverage during peak hours.
• Drive store sales and achieve or exceed performance goals.
• Promote a customer-first approach and support customer satisfaction and loyalty.
• Acquire and maintain customers.
• Help team members provide personalized solutions and close sales.
• Conduct weekly staff meetings and set sales goal expectations.
• Model and support upselling, cross-selling, and account activation strategies.
• Oversee daily operations, including merchandising, inventory, and store appearance.
• Ensure company policies and operational procedures are followed.
• Manage cash handling and point-of-sale transactions accurately.
• Track and analyze store performance metrics to identify areas for improvement.
• Execute visual merchandising standards and maintain a brand-ready store.

Benefits

• Competitive base salary with uncapped commission potential.
• Medical, dental, vision, and life insurance, and a 401(k) with match for full-time employees.
• Supplemental insurance available.
• Career advancement opportunities within a growing company.
• Ongoing training and professional development.
• Individual commissions paid twice a month.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree