Wireless Retail Sales Manager - Ocala-Maricamp

Cellular World-AT&T Authorized Retailer • Ocala, FL

10d

About The Position

Cellular World, an AT&T authorized retailer, is seeking a full-time Retail Sales Manager passionate about mobile technology. The manager ensures the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers, exceeds sales metrics, protects company assets, increases profitability, and develops the team. The role includes managing store operations, sales, inventory, merchandising, customer concerns, employee training and performance, and hiring activities. Work may take place at various locations and includes attending off-site promotional events during and after business hours.

Requirements

• Valid driver’s license and current auto insurance.
• Must pass a background check.
• Previous retail or customer service management experience.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
• Ability to work at various locations as required.
• Tech-savvy and comfortable working with interactive technology devices.
• Enjoy working in a team environment and engaging with consumers.
• Enthusiastic, with the drive needed to complete sales.
• Independent and self-motivated team player.
• Ability to perform regular physical activity, such as setting up promotional materials and changing displays.
• Reliable transportation.
• Must be at least 18 years of age.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals and assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensure proper opening and closing of the retail location and completion of open/close procedures.
• Ensure 100% completion of required monthly and annual training per AT&T compliance standards.
• Manage inventory ordering, receiving, discrepancies, and daily, weekly, and month-end counts as needed.
• Resolve customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide continuous coaching to sales associates in wireless sales and service.
• Provide positive reinforcement and training to promote sales associates’ learning and growth.
• Recognize top and lower performers and work to improve performance.
• Review resumes, conduct initial phone screens and in-person interviews, and complete onboarding paperwork for new hires.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper store merchandising, including product placement, displays, and compliance with AT&T brand requirements.
• Develop and maintain relationships with co-workers and consumers.
• Attend off-site promotional events during and after business hours.

Benefits

• Supportive team environment.
• Tenure Increase program.
• PTO accrual.
• Growth opportunities.
• Medical, dental, and vision benefit options.
• Long-term and short-term disability insurance benefit options.
• 401(k) plan with a company contribution.
• Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
• Discounts on accessories and additional AT&T products and services.
• New-hire budget for Team Color apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed