Retail Sales Lead

Road Runner Sports•San Diego, CA

2d•$17 - $21

About The Position

The Retail Sales Lead models and drives a WOW Customer Experience-focused selling culture, providing consistent leadership and support to achieve or exceed sales and profitability goals while exemplifying Road Runner Sports’ mission and values. In partnership with the store leadership team, the lead by example across performance areas including the WOW Experience, Fit Zone, and KPI Metrics. The position reports directly to the Retail Store Manager. The role supports a high-performance customer team through coaching, training, and recognition; maintains store presentation and operational standards; and helps execute sales, customer loyalty, omni-channel, inventory, and safety initiatives. The Retail Sales Lead may open and close the store and lead the sales floor in the Store Manager’s absence. Scheduling requires flexibility, including irregular hours, evenings, and weekends based on business needs. Compensation is $16.50 per hour base plus bonus potential of $4.00 or more per hour, with a listed range of $16.50–$20.50 per hour. A successful candidate must complete a background check after accepting a potential offer and before the start date.

Requirements

High school diploma or equivalent.
Effective interpersonal communication skills in verbal and written formats.
Ability to perform the basic functions of the job.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Openness to feedback and ability to remain open-minded and adaptable to changing priorities.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision making, effective delegation and validation, and ability to execute daily priorities efficiently.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and be open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and scheduling flexibility for business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct thorough team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.