Retail Sales Lead - Alderwood

POP MART • Lynnwood, WA

1d • Onsite

About The Position

POP MART is seeking a Retail Sales Lead to support daily store operations and create exceptional customer experiences. The role provides leadership on the sales floor, supports team performance and operational excellence, and helps bring the POP MART brand to life. When the Store Manager or Assistant Store Manager is unavailable, the Sales Lead serves as Leader on Duty, directing the team and helping ensure a premium customer experience.

The Sales Lead coaches and supports Sales Associates, helps meet store sales goals and key performance indicators, and shares knowledge of POP MART artists, characters, products, and collections. The position also supports store procedures, transactions, inventory management, visual merchandising, product launches, and brand and community events. Responsibilities may vary based on store volume and business needs. The position reports directly to the Store Manager.

The role is based in Lynnwood, Washington, and pays $18.13 per hour. It requires extended periods of standing and walking, frequent bending, reaching, stooping, kneeling, and climbing ladders or step stools, and regularly moving merchandise weighing up to 25 pounds. Evening, weekend, holiday, and other peak-period availability is required.

Requirements

• At least 1 year of retail experience.
• Passion for delivering exceptional customer experiences and leading by example.
• Strong communication, coaching, and interpersonal skills.
• Ability to motivate others and foster a collaborative, inclusive team environment.
• Strong organizational skills and attention to detail.
• Ability to make decisions and prioritize tasks in a fast-paced retail environment.
• Ability to interpret business metrics and use data to improve store performance.
• Ability to adapt quickly to changing priorities and business needs.
• Basic computer and point-of-sale proficiency.
• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools.
• Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

• Previous leadership, keyholder, or supervisory experience.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

• Lead by example to deliver an exceptional customer experience and foster a customer-first culture.
• Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, directing the team and supporting smooth daily operations.
• Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
• Build customer relationships by sharing information about POP MART artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Help achieve and exceed store sales goals and KPIs, including sales, conversion, units per transaction, average transaction value, and customer engagement.
• Promote product categories, limited-edition releases, and exclusive collections through product recommendations.
• Identify store-performance opportunities and communicate operational needs and business opportunities to store leadership.
• Execute opening and closing procedures and follow company policies.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Process transactions, returns, exchanges, and other point-of-sale activities accurately.
• Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
• Follow cash-handling, safety, and loss-prevention procedures to help protect company assets.
• Execute visual merchandising standards, marketing directives, and promotional displays.
• Install fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
• Refresh merchandising based on inventory, product sell-through, and business priorities.
• Support inventory audits, receiving, transfers, replenishment, and back-of-house organization; partner with store leadership to maintain inventory accuracy and product availability.
• Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
• Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
• Support Robo Shop operations and partner with internal teams where applicable.
• Work evenings, weekends, holidays, and other peak business periods.

Benefits

• 401(k)
• Health insurance
• Paid time off (PTO)
• Paid sick leave
• Family leave
• On-the-job training
• Leadership development
• Stretch assignments and opportunities to take on larger responsibilities as the North America business grows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED