Retail Sales Lead Golf

DICK'S Sporting Goods•Salem, NH

25d•Onsite

About The Position

The Retail Sales Lead is the in-store expert for the golf department and helps execute brand standards while supporting a positive teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead delivers customer service, provides direction to teammates, and models empathetic, collaborative, and resilient leadership. The Lead helps plan department work, organize staffing and assignments, maintain merchandising and presentation standards, and ensure programs and processes are completed. The role also assists with store supervision, hiring activities, onboarding, training, coaching, and teammate development. The Lead contributes to an inclusive and safe environment for customers and teammates, follows company policies and procedures, and supports the broader store team as needed.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods of up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Nice To Haves

Prior retail sales experience or customer-focused experience.
Golf experience.

Responsibilities

Support team building and hiring by observing in-store interviews and department tours.
Build trust, respect, and a strong recognition culture by connecting with teammates throughout the store.
Plan and organize work up to 30 days in advance with guidance from the Assistant Store Manager, including workforce needs, daily assignments, game plans, projects, and store events.
Leverage teammates to meet brand standards, execute programs and processes, and delegate tasks according to priority.
Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Assist the store leadership team with general store supervision in accordance with company policies and procedures.
Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
Coach and develop oneself and others, provide hands-on coaching, and explain the purpose behind tasks, plans, and processes.
Model the organization’s and store’s vision and help teammates understand how their responsibilities support organizational goals and a hassle-free shopping experience.
Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
Follow safety, loss-prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support the team across the store as needed.
Perform other tasks as assigned by management.