About The Position

The Retail Sales Consultant delivers exceptional customer service, creates memorable brand experiences, and inspires customers with a passion for Swarovski products while achieving sales goals and contributing to a vibrant team. The role involves building customer relationships through storytelling, promoting loyalty programs, and working collaboratively to maintain a welcoming, organized store environment. Consultants stay informed about products and use digital tools to enhance the customer experience. Swarovski offers recognition awards, employee product discounts, paid volunteering leave, an employee assistance program, product and personal training, and career development opportunities. Sales Consultants may progress into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven team-player approach, and a commercial mindset.
  • Digital savvy and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Recognition awards celebrating achievements.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program offering mental, physical, and emotional health support, managerial support, and financial and legal assistance.
  • Comprehensive product and personal training.
  • Career development opportunities.
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