Retail Sales Consultant

Altice USA • Town of Clarkstown, NY

23h • $33,696 - $55,357 • Onsite

About The Position

Optimum is seeking an enthusiastic, motivated, and self-driven Retail Sales Consultant to help customers find connectivity solutions and deliver an exceptional customer experience. The role is part of Optimum’s retail sales channel and serves as an in-store brand ambassador, building customer relationships, meeting sales targets, and supporting the company’s customer and partner experience.

The consultant provides personalized product and service guidance, stays informed about telecommunications and mobile industry offerings, and assists customers with billing, service questions, payments, exchanges, equipment issues, and technical troubleshooting. The role also involves collaborating with colleagues to support customers and foster a positive team environment. Optimum describes opportunities for personal and professional growth through support from leaders and peers.

The position requires a high school diploma or equivalent, at least one year of retail selling experience, and the ability to work full time and weekends as necessary. The stated starting pay range is $33,696 to $55,357 per year, based on job-related factors including skills and experience.

Requirements

• High school diploma or equivalent.
• At least one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Ability to work independently and self-motivation.
• Proficient computer and technical skills.
• Ability to work full time and weekends as necessary.
• Ability to stand for prolonged periods.
• Potential ability to lift up to 50 pounds.
• For some locations, ability to travel to other stores within 35 miles may be required; this will be discussed during the interview.

Responsibilities

• Welcome customers, listen to their needs, and provide personalized guidance to help them select appropriate products and services.
• Maintain knowledge of Optimum products and services and trends and advancements in the telecommunications and mobile industry; educate customers and recommend suitable solutions.
• Assist customers with billing and service-related questions and explain their accounts.
• Process payments and exchanges and address equipment issues efficiently and accurately.
• Troubleshoot technical problems and provide solutions that support customer satisfaction and loyalty.
• Represent the Optimum brand with professionalism, integrity, and enthusiasm in customer interactions.
• Collaborate with colleagues by sharing knowledge, assisting with complex inquiries, and providing backup support when needed.
• Contribute to a supportive, collaborative team environment and deliver an exceptional customer experience.
• Meet sales targets.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED