About The Position

As a Retail Sales Consultant at Swarovski, you will provide exceptional customer service, create memorable brand experiences, and inspire customers with enthusiasm for Swarovski products. You will contribute to individual and team sales goals while helping create a welcoming, organized store environment. The role involves building customer relationships, promoting loyalty programs, and using product knowledge and digital tools to enhance the customer experience. Swarovski offers employee discounts, an employee assistance program, and product and personal training. The company supports career development, including potential progression into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser. Swarovski describes sustainability, responsibility, diversity, and inclusion as central to its brand.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections with customers through storytelling.
  • Build trust and lasting customer relationships and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program providing support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development support and opportunities to grow into leadership or specialist roles.
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