About The Position

The Retail Sales Consultant delivers exceptional customer service and memorable Swarovski brand experiences while inspiring customers with product knowledge and passion. The role builds customer relationships, promotes loyalty, achieves sales goals, and contributes to a welcoming and organized store environment. Consultants use digital tools to enhance the customer experience and collaborate with teammates. Swarovski offers product and personal training and opportunities to develop into leadership or specialist roles, such as Store Manager, Trainer, or Visual Merchandiser.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curious, empathetic, results-driven team player with a commercial mindset.
  • Digitally savvy and comfortable using retail technology.
  • Confidence expressing individuality and contributing creative ideas.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to maintain a welcoming, organized store environment.
  • Keep product knowledge current and use digital tools to enhance the customer experience.

Benefits

  • Recognition awards celebrating achievements.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Career development opportunities.
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