Sales & Resident Experience Consultant - La Cantera ,San Antonio, TX

Berkshire Group, LLC•San Antonio, TX

13h

About The Position

Berkshire Residential Investments is seeking a Sales & Resident Experience Consultant for its La Cantera property in San Antonio, Texas. The role focuses on helping lead property success through sales, resident experience, and customer service. The consultant is expected to be enthusiastic, creative, knowledgeable about the local market, and effective at working with prospective residents, current residents, and team members. The consultant maintains a professional and welcoming leasing office and resident gathering areas, ensures tour routes and model units are presented well, and contributes marketing and resident-satisfaction ideas to the Property Manager. Berkshire describes itself as a people-first real estate investment company that owns and manages its properties and values diversity, equity, inclusion, and belonging.

Requirements

At least two years of transferable experience in customer service.
Ability to adapt to new technologies.
Proficiency in writing, speaking, and understanding English.
Exceptional administrative skills and attention to detail.
Ability to maintain a professional and friendly atmosphere and provide excellent customer service.

Responsibilities

Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents gather.
Inspect tour routes and model units and ensure they look their best.
Maintain awareness of local market conditions and trends.
Contribute ideas to the Property Manager for marketing the property and improving resident satisfaction.
Communicate professionally with residents verbally and in writing.
Provide excellent customer service to prospective residents, existing residents, and team members.
Achieve a closing ratio of at least 20%.