About The Position

Mizzen+Main is seeking a highly motivated, energetic, and customer-focused Retail Sales Associate to join its growing team. The associate serves as a brand ambassador and helps deliver an exceptional shopping experience. The role calls for a passion for fashion, strong interpersonal skills, and a drive to meet and exceed sales goals. The associate represents Mizzen+Main’s products, values, and brand story; provides personalized, consultative sales assistance; processes customer transactions; maintains the sales floor and inventory presentation; and supports store operations and events. They also help achieve store sales goals, contribute to a positive team environment, and build customer relationships through networking, community outreach, and follow-up.

Requirements

  • Strong communication, interpersonal, and problem-solving skills.
  • Team-player attitude and a passion for helping others.
  • Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
  • Dependability and punctuality, with the ability to follow direction and take initiative.
  • Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
  • Comfort climbing ladders, moving around regularly, and standing for extended periods.

Nice To Haves

  • Prior retail or customer service experience is preferred but not required.
  • Passion for fashion.

Responsibilities

  • Demonstrate knowledge of Mizzen+Main’s products, values, and brand story, representing the brand professionally and enthusiastically.
  • Engage customers through personalized, consultative sales; assist with product selection, provide product information, and create a seamless checkout experience.
  • Accurately process sales, returns, and exchanges while maintaining customer satisfaction.
  • Maintain a clean, organized, and visually appealing sales floor through merchandising, folding, hanging, and inventory replenishment.
  • Execute opening and closing procedures, organize and replenish the stockroom, and complete daily upkeep tasks while prioritizing customer service.
  • Stay informed about in-store and online promotions, events, and new product launches and share relevant information with customers.
  • Support and help execute in-store events in accordance with brand expectations and presentation standards.
  • Participate in achieving store sales goals and contribute to a positive, team-oriented environment.
  • Follow company policies and procedures, including operational and safety guidelines.
  • Build and expand the customer base through networking, community outreach, and consistent client follow-up.
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