About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers with your passion for Swarovski products while achieving sales goals and contributing to a vibrant team. The role involves building customer relationships through storytelling and trust, promoting loyalty programs, collaborating with colleagues to maintain a welcoming and organized store environment, and using digital tools to enhance the customer experience. Swarovski creates crystal-based products and is committed to sustainability, responsibility, diversity, and inclusion. The company is an equal opportunity employer and makes employment decisions without regard to the protected characteristics listed in its statement.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curious, empathetic, results-driven team player with a commercial mindset.
  • Digital savviness and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program providing support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development opportunities, including potential progression to Store Manager, Trainer, or Visual Merchandiser roles.
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