Service Concierge - King of Prussia, PA

Lucid Motors • King of Prussia, PA

4d

About The Position

The Service Concierge directly interfaces with service center clients and contributes to the customer experience. The role handles varied service center duties, including greeting clients, answering phones, directing inquiries, and scheduling appointments. It offers an opportunity to gain experience and develop a career in the automotive industry.

The position provides customer service to Lucid clients, coordinates appointments based on service center capacity and priority, follows up on open service tasks and due bills, and records customer interactions. It facilitates loaner agreements and transportation, prepares work order pre-writes, checks for campaigns and recalls, and assists Service Advisors with vehicle check-in walkthroughs and documentation. Additional duties include maintaining customer communications, learning about Lucid vehicle components and terminology, managing supplies and refreshments, submitting facility maintenance requests, and performing valet duties as needed.

Requirements

• Be at least 18 years of age.
• Demonstrated excellence in customer service.
• Problem-solving ability and capacity to handle multiple priorities with strong organization in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Available to work full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• Experience in luxury retail.
• Experience in the automotive industry.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience or experience in related fast-paced environments.

Responsibilities

• Provide a world-class customer experience to internal and external Lucid clients.
• Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
• Manage open service tasks and due bills, following up to ensure timely resolution.
• Contact customers to verify concerns, schedule appointments, and log activities in the system.
• Manage loaner agreements and coordinate rental vehicle requests and Lyft rides as needed.
• Generate work order pre-writes, capture customer concerns, obtain pre-authorization signatures, and check for open campaigns or recalls.
• Assist Service Advisors during vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting damage.
• Maintain consistent customer communication, including follow-up calls, responsiveness, and availability.
• Learn basic components, technologies, and terminology of Lucid vehicles.
• Manage a monthly budget and oversee ordering supplies and refreshments.
• Submit service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed