Retail Sales Consultant
About The Position
The Retail Sales Consultant builds meaningful customer connections through personalized sales expertise and consultative guidance. The role helps customers identify their needs and understand how AT&T products and services—including devices, wireless, internet, and entertainment options—can meet them. Consultants work toward sales goals and can earn additional commission for meeting or exceeding sales objectives. The position involves working on a retail sales floor in a fast-paced team environment, demonstrating products, assisting customers, participating in community events, fulfilling online orders, and making outbound calls to existing and potential customers. Consultants also handle store opening and closing procedures, submit transaction journals, and assist with inventory maintenance. The schedule is between 9 a.m. and 9 p.m., including weekends; monthly seniority-based schedules are provided two weeks in advance. Flexible hours and work at other locations may be required. Training and coaching are provided to help employees meet sales goals.
Requirements
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for long periods of time.
- Ability to lift up to 25 pounds.
- Ability to operate a personal computer, wireless equipment, copier, and fax machine.
- Ability to work at other locations as business needs dictate.
- Ability to adapt and remain open to change in a fast-paced environment.
Nice To Haves
- One to three years of retail, customer-facing, or sales experience is preferred.
Responsibilities
- Meet and exceed sales goals and sales objectives.
- Stay up to date on data and entertainment technology and devices, including Wi-Fi, data devices, and TV entertainment tools.
- Understand customers’ needs and help them identify how AT&T products and services meet those needs.
- Educate and engage customers through product demonstrations.
- Provide prompt and courteous customer service.
- Multitask in a fast-paced team environment.
- Use a consultative sales approach to guide customers through their options.
- Participate in community events, fulfill online orders, and make outbound calls to existing and potential customers.
- Complete store opening and closing procedures according to written procedures.
- Submit transaction journals daily.
- Assist with inventory maintenance.
- Complete paperwork accurately and on time.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays
- Sick leave
- Paid parental leave
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
