Retail Sales Associate, Fayette Mall - Full Time

Macy's•Lexington, KY

1d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. Through customer engagement, product knowledge, and effective selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role also involves maintaining a clean, organized, and inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new products, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. They welcome customers, build personal connections, and share relevant product and service information. Throughout the day, they recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They promote the Loyalty program, make sure customers have what they need, and close interactions with a sincere thank-you. The role emphasizes teamwork, honesty, care, collaboration, ongoing improvement, and achieving individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability to work days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage customers with warm, personalized service and learn about their needs.
Recommend products and services and use product knowledge to support customers’ purchasing decisions.
Work toward daily sales goals and contribute to individual and store results through customer engagement and effective selling behaviors.
Build customer relationships and encourage loyalty by sharing the benefits of the Loyalty program.
Prepare for the day by reviewing sales goals and keeping informed about new arrivals, popular items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Complete customer interactions with a sincere thank-you and ensure customers have what they need.
Collaborate with and support colleagues to serve customers and the community.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.