Retail Sales Associate

EZCORP • Pasadena, TX

20d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also referred to in the posting as a Retail Customer Service Representative or Pawnbroker. The role provides daily customer interaction, helping customers with sales and reaching mutually satisfactory agreements on pawn items such as jewelry, electronics, and musical instruments. Team members create a friendly, courteous, and respectful store environment and handle customer service activities in person and over the phone.

The role offers a structured career path. New team members begin with a paid five-week training program and receive a $0.50-per-hour raise and promotion to Pawnbroker after completing it. Team members may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue promotion to Lead Pawnbroker (Shift Manager), or apply for a Store Manager in Training position with a 12-week training program.

The listed pay range is $11.00 to $15.00 per hour, based on experience. The posting describes competitive wages, monthly uncapped bonuses based on store and individual performance, and benefits including health insurance, a 401(k) with company match, paid time off, holiday pay, and a store discount. It specifies no-cost medical insurance for team-member-only coverage when selecting the UnitedHealthcare Choice Plan.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent customer service in person and over the phone.
• Help customers with sales and negotiate mutually satisfactory agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Maintain a friendly, courteous, and respectful environment for customers.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance (the posting specifies no-cost team-member-only medical insurance when selecting the UnitedHealthcare Choice Plan).
• Competitive wages based on experience.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program with a $0.50-per-hour raise and promotion to Pawnbroker upon completion.
• Pawnbroker Certification Program with an additional $1 per hour.
• Career development and advancement opportunities, including Lead Pawnbroker and Store Manager in Training pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED