Retail Sales Associate

New Balance • Grove City, PA

6d • Onsite

About The Position

Retail Sales Associates help New Balance retail stores operate smoothly and deliver exemplary customer service. Using expert product knowledge and proper selling techniques, they assist customers through every step of the transaction process while positively representing the New Balance brand.

Associates use the GUEST service model to greet customers, understand their needs, educate them about product features and benefits, solve problems, and complete sales. They also measure and fit customers, share current promotions, maintain an organized and well-stocked sales floor, correctly label and price merchandise, and help protect products and maintain a safe store environment.

Requirements

• Must be at least 18 years old.
• Strong customer service and verbal communication skills.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift 4 pounds frequently and a maximum of 8 pounds occasionally, kneel or squat frequently, move product boxes up to 50 pounds with assistance if necessary, stand for extended periods, climb ladders occasionally, and frequently climb and descend stairs depending on location.

Nice To Haves

• Past retail experience is preferred, but not necessary.
• People-oriented disposition.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet customers, understand their needs, educate them on product features and benefits, answer questions, resolve problems, and transact sales through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate New Balance products.
• Inform customers about current promotions.
• Keep the sales floor neat, organized, and well stocked.
• Ensure items are labeled and price marked properly.
• Protect products by greeting customers, attaching and detaching security tags, monitoring merchandise, and reporting shrinkage or security violations.
• Follow safety regulations, including proper lifting procedures, and promptly report accidents and near misses.

Benefits

• Comprehensive traditional benefits package, including three medical insurance options, dental insurance, vision insurance, life insurance, and 401(k).
• Online learning and development courses.
• Tuition reimbursement.
• $100 monthly student loan support.
• Mentorship programs.
• Yearly $1,000 lifestyle reimbursement.
• Four weeks of vacation.
• 12 holidays.
• Parental leave.
• Temporary associates receive three medical insurance options, dental and vision insurance, and an associate discount.
• Part-time associates receive 401(k), short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed