Retail Sales Associate

Saatva•New York, NY

4d•Onsite

About The Position

Saatva is seeking Sleep Guides to join its nationwide network of Viewing Rooms. Sleep Guides provide an elevated, immersive in-store experience, represent Saatva’s luxury brand, and develop expert knowledge of its mattresses and bedding to help customers make informed choices about sleep. The role involves assisting customers in person, by phone, and through live chat, answering questions, and resolving issues. Candidates who are new to retail may be trained.

Requirements

Exceptional oral and written communication skills.
Strong interpersonal abilities to build rapport with customers and team members.
Passion for delivering outstanding customer experiences.
Good organization and multitasking skills, with commitment to completing tasks to a high standard.
Comfort using personal computers and related software, including navigating multiple platforms simultaneously.
Positive attitude.
Availability to work weekends and major retail holidays.

Nice To Haves

1–2 years of retail sales or customer service experience; training may be provided to the right candidate.
1 year of telecommunications or call center experience.

Responsibilities

Engage with customers and team members in person during scheduled shifts.
Communicate product benefits, respond to customer inquiries, and troubleshoot and resolve issues.
Deliver a world-class customer experience.
Become a product expert and confidently assist customers.
Respond to customer inquiries and resolve basic and complex issues by phone, live chat, and in person on the showroom floor.
Maintain timely and regular attendance during scheduled shifts.