UNIQLO Retail Sales Associate - Westfield Century City

UNIQLO•Los Angeles, CA

1d•Onsite

About The Position

Reporting to the Store Manager, the Retail Sales Associate is the store’s customer service specialist. The role is responsible for exceeding customer expectations by listening to their needs, finding suitable products, sharing detailed product information, and closing sales. The position is based at Westfield Century City in Los Angeles, California, with a fixed starting rate of $18.50 per hour for new hires and promotion opportunities based on individual performance. Full-time availability requires an average of at least 32 hours per week, depending on business seasonality, open weekend availability (religious exemptions considered), and availability restrictions limited to two days per week. Part-time availability requires an average of at least 12 hours per week, depending on business seasonality, and open weekend availability (religious exemptions considered).

Requirements

Strong communication skills.
Ability to calculate figures and amounts such as discounts and percentages.
Ability to stand for long periods and read computer terminals.
Ability to push, pull, move, lift, or carry objects weighing at least 25 pounds.
Ability to maneuver effectively around the sales floor and stockroom and perform repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
High school diploma or GED, or six months of retail or related experience.
For full-time availability: average at least 32 hours per week based on business seasonality, open availability on weekends (religious exemptions considered), and restrictions on availability limited to two days per week.
For part-time availability: average at least 12 hours per week based on business seasonality and open availability on weekends (religious exemptions considered).

Responsibilities

Meet and exceed sales goals.
Maintain brand and operational standards, including visual presentation and cleanliness.
Proactively manage customer needs and exceed expectations by using the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles, and saying the six standard phrases.
Understand fitting room standards and assist when needed.
Act as cashier when required, following cashier protocol.
Process shipments and ensure all merchandise is represented on the sales floor in full size runs.
Assist management in identifying and resolving store issues.
Provide customers with product and brand knowledge.
Follow company policies and procedures and notify management of infractions.
Assist with special projects as assigned by management.

Benefits

Medical, dental, and vision coverage (full-time only).
401(k) plan with 100% match on the first 3% contributed and 50% match on the next 2% contributed.
Paid parental leave (full-time only).
Fertility benefits, including IVF (full-time only).
Life insurance (full-time only).
Short-term and long-term disability insurance (full-time only).
HSA/FSA options (full-time only).
Employee Assistance Program.
Vacation and personal time off (full-time only).
Sick and wellness time off.
30% employee merchandise discount.
Employee referral bonus.
Commuter benefits.