UNIQLO Retail Sales Associate - Westfield Culver City

UNIQLO•Culver City, CA

1d•Onsite

About The Position

The Retail Sales Associate is the store’s customer service specialist, reporting to the Store Manager. Associates exceed customer expectations by listening to customer needs, finding suitable products, providing detailed product information, and closing sales. The role may be full-time or part-time at the Westfield Culver City location. The fixed starting rate for new hires is $18.50 per hour, with promotion opportunities based on individual performance. Full-time associates average 32 or more hours per week based on business seasonality, must be available for at least a five-day workweek, and may have only two days off within the same Monday–Sunday workweek. Availability restrictions are limited to three days, with no more than one restriction from Friday through Sunday; at least one restriction must be time-based. Religious exemptions will be considered. Part-time associates must have at least 12 hours of availability, full weekend availability, and be able to work an opening or closing shift at least twice per week.

Requirements

Strong communication skills.
Ability to calculate figures and amounts, such as discounts and percentages.
Ability to stand for long periods, read computer terminals, and push, pull, move, lift, or carry objects weighing at least 25 pounds.
Ability to maneuver effectively around the sales floor and stockroom and perform repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
High school diploma or GED, or six months of retail or related experience.
For full-time availability: average 32 or more hours per week based on business seasonality; availability for at least a five-day workweek; no more than two days off per Monday–Sunday workweek; and availability restrictions subject to the stated limits.
For part-time availability: at least 12 hours of availability, full weekend availability, and ability to work an opening or closing shift at least twice per week.

Responsibilities

Meet and exceed sales goals.
Maintain brand and operational standards, including visual presentation and cleanliness.
Proactively manage customer needs and exceed expectations by using the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles, and saying the six standard phrases.
Know fitting room standards and assist when needed.
Act as cashier when required, following cashier protocol.
Process shipments and ensure merchandise is represented on the sales floor in full size runs.
Assist management in identifying and resolving store issues.
Provide customers with product and brand knowledge.
Follow company policies and procedures and notify management of infractions.
Assist with special projects assigned by management.

Benefits

Medical coverage (full-time only).
Dental coverage (full-time only).
Vision coverage (full-time only).
401(k) plan with 100% match on the first 3% contributed and 50% match on the next 2% contributed.
Paid parental leave (full-time only).
Fertility benefits, including IVF (full-time only).
Life insurance (full-time only).
Short-term and long-term disability insurance (full-time only).
HSA/FSA options (full-time only).
Employee Assistance Program.
Vacation and personal time off (full-time only).
Sick and wellness time off.
30% employee merchandise discount.
Employee referral bonus.
Commuter benefits.