Retail Sales Associate

King Ranch•Fort Worth, TX

20d

About The Position

A Retail Sales Associate generates sales of merchandise—including leather goods, home furnishings, luggage, hunting accessories, apparel, and jewelry—by assisting customers in selecting products. The role provides professional, hospitality-based service in person and by phone, maintains product knowledge, supports store merchandising and operations, and completes sales transactions accurately. Associates also promote King Ranch’s history, transfer and stock store materials, and personalize selected leather goods.

Requirements

Must be able to work a flexible schedule, including weekends and holidays.
Must have 1 year of retail or customer service experience.
Ability to work in a fast-paced environment and learn information quickly.
Ability to effectively problem-solve and resolve conflicts in a retail environment.
Team-player attitude.
Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, or related areas, or willingness to learn.
Meticulous attention to detail in all aspects of work, from product handling to customer interactions.
Excellent verbal and written communication skills, including the ability to engage customers.
Must have a high school diploma.

Nice To Haves

Previous experience in luxury goods or the outdoor industry.
Technical background in platforms such as Shopify, NetSuite, and Oracle.

Responsibilities

Assist customers in selecting merchandise and provide professional service in person and by phone.
Use up-selling and cross-selling techniques.
Create a friendly, professional, and inviting retail environment by greeting, acknowledging, and engaging customers in meaningful conversations.
Demonstrate product knowledge, including product function and care.
Stay aware of merchandise promotions, sales, and advertisements.
Assist with floor moves, merchandising, display maintenance, and store housekeeping.
Assist with processing and replenishing merchandise.
Participate in receiving and monitoring floor stock.
Follow company policies, procedures, and practices, including signing, pricing, and loss prevention.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at POS registers.
Communicate customer requests to management.
Promote and answer customer questions about the history of King Ranch.
Transfer and stock materials for the store.
Stamp (personalize) selected leather goods.