Retail Sales Associate

EZCORP • Dallas, TX

3d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store at 4727 Second Ave., Dallas, Texas 75210. The position offers an experience-based pay range of $14.00 to $15.00 per hour and a structured career path in a fast-paced retail environment. New hires begin as Trainees in a five-week paid training program; completing it leads to a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) position, or follow a path to Assistant Manager, which includes a six-month training program.

The role involves daily customer interactions, helping customers with sales and reaching mutually satisfying agreements on pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer service environment. The posting describes the workplace as fun and fast-paced and says working hours are better than traditional retail.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, with a positive and outgoing personality and a strong work ethic.
• Ability to work independently and as a member of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Greet customers and provide excellent customer service in person and by phone.
• Interact with customers and assist with sales and pawn transactions involving items such as jewelry, electronics, and musical instruments.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Opportunity to earn a $0.50-per-hour raise and promotion to Pawnbroker after completing initial training.
• Opportunity to earn an additional $1 per hour through the Pawnbroker Certification Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED