Retail Sales Associate

EZCORP • Lakeland, FL

7d • $15 - $16 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) at Value Pawn & Jewelry in Lakeland, Florida. The role offers a career path in a fast-paced retail environment, with paid training and opportunities to advance to Pawnbroker, Lead Pawnbroker (Shift Leader), and Assistant Manager. The five-week paid training program leads to a $0.50-per-hour raise and promotion to Pawnbroker upon completion. Employees may also enter the Pawnbroker Certification Program to earn an additional $1 per hour. The Assistant Manager path includes a six-month training program.

The position involves daily customer interaction and providing a friendly, courteous, and respectful store environment. Team members help customers with sales and negotiate mutually satisfactory agreements regarding pawn items such as jewelry, electronics, and musical instruments. Pay is based on experience, ranging from $15.00 to $16.00 per hour, with uncapped monthly bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, and outgoing personality with a strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Greet customers and interact with them in person and by phone.
• Provide excellent customer service and help maintain a friendly, courteous, and respectful environment.
• Process sales, loans, and extensions.
• Discuss pawn items with customers and work toward mutually satisfying agreements.
• Perform store opening and closing duties.
• Follow Company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Uncapped monthly bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program with a $0.50-per-hour raise and promotion to Pawnbroker upon completion.
• Pawnbroker Certification Program offering an additional $1 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED