Retail Sales Associate

Verizon•Kennewick, WA

7d•Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a team in a retail store to generate sales, provide exceptional customer service, and help customers find technology products and services that meet their needs. You will build customer connections, ask questions to understand needs, recommend solutions, and close sales using clear communication. The role also includes ongoing training and development in operational functions such as merchandising and inventory. You may contact interested Verizon customers by phone or text and participate in off-site Verizon-sponsored events to build customer relationships and expand your customer base. The position is onsite at a defined work location, with 40 scheduled hours per week. Evening, weekend, and holiday availability is required; schedules are provided four weeks in advance. Employees may also have the opportunity to pick up additional shifts, typically during summer, November through December, and peak vacation periods. Compensation is commission-based, with a listed starting base rate of $18.27 per hour for the location on the requisition. The posting also describes a base-pay range of $16.00 to $21.00 per hour, commissions tied to sales performance, and potential additional incentives.

Requirements

High school diploma or GED.
At least one year of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays; schedules are provided four weeks in advance.
Openness to picking up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Experience working in a commission-based environment.
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.

Responsibilities

Generate retail sales using technology knowledge and customer service.
Connect with customers and identify their needs by asking questions.
Recommend products and solutions that address customer needs.
Close sales through effective communication and intuitive technology solutions.
Participate in ongoing training and develop skills in merchandising and inventory operations.
Place outbound calls and send text messages to interested Verizon customers to promote products and services.
Engage with the community at off-site Verizon-sponsored events to build a customer base.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel and gifts for top performers.
Five weeks of paid time off, including vacation, holidays, and personal days.
Paid parental leave of eight weeks for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Tuition assistance of up to $8,000 per year.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year, as described in the benefits overview.
Adoption assistance.
Newly hired employees receive up to 15 vacation days per year, increasing with additional service.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.