Retail Sales Associate

EssilorLuxottica Group•Rochester Hills, MI

10d•$24

About The Position

As a Sales Associate at LensCrafters, you will provide an exceptional shopping experience that encourages positive customer connections and brand loyalty. You will serve as an informed brand ambassador, help customers find products, support store merchandising and visual standards, and assist with customer issues. The role also involves providing high-touch service to VIP clientele, following management instructions and company policies, attending occasional work meetings, and occasionally assisting with opening and closing duties.

Requirements

At least 1 year of previous sales or customer service experience.
Excellent communication and interpersonal skills.
Ability to multitask in a fast-paced environment while remaining committed to an excellent customer experience.
Self-motivated and a team player.

Responsibilities

Greet and serve customers to promote an excellent customer experience.
Inform merchandisers or managers about stocking needs.
Maintain visual standards set by management and the company.
Problem-solve customer issues and involve management when needed.
Provide high-touch assistance to VIP clientele and support their retention.
Stay informed about the current product assortment and represent the brand knowledgeably.
Follow instructions from management or a superior.
Occasionally assist with opening and closing duties as needed.
Comply with professional regulations, company rules, and the code of conduct.
Attend and participate in occasional work meetings.
Be punctual for shifts and proactively communicate obstacles to a manager.
Represent the brand by drawing on personal style and connections to local and broader communities.