Retail Sales Associate (63536)
About The Position
The Retail Sales Associate provides friendly, efficient customer service while supporting register operations, sales-floor recovery, stocking, merchandising, and merchandise rotation. The associate accurately processes customer transactions, assists customers throughout the store, and helps maintain a clean, organized, safe, and inviting shopping environment. The role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by creating positive customer experiences and helping maximize revenue from donated goods to support workforce programs and community services. The position is based at the Pierremont Store in Shreveport, Louisiana. Work is performed primarily in a public retail environment with frequent interaction with customers and coworkers. The role reports to the DGR Store Manager or DGR Store Assistant Manager.
Requirements
- High school diploma, HiSET/GED, or equivalent preferred.
- Strong customer-service and interpersonal skills.
- Ability to accurately handle cash and complete point-of-sale transactions.
- Ability to learn and follow cash-handling, payment-card, discount, refund, and register procedures.
- Ability to organize and maintain merchandise in a busy retail environment.
- Attention to detail and basic numerical accuracy.
- Ability to learn and use point-of-sale and other workplace technology.
- Ability to work effectively with others and adapt to changing customer and store needs.
- Must complete and maintain any safety, equipment, or other position-specific training or authorization required for assigned duties.
- Employment is contingent upon successful completion of a background check and any additional screenings required by agency policy.
- Ability to frequently stand and walk throughout the shift; regularly reach, bend, stoop, and use hands and fingers for register operation, merchandise handling, stocking, and recovery.
- Ability to regularly lift and move merchandise weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate equipment when needed.
- Ability to push or maneuver Z-racks, shopping carts, merchandise carts, and other authorized equipment as required.
Nice To Haves
- Previous retail, cashier, or customer-service experience is preferred but not required.
Responsibilities
- Greet and assist customers, providing courteous and responsive service throughout the shopping and checkout experience.
- Answer routine questions about merchandise, sales, and store information, and refer pricing disputes or other concerns to management as appropriate.
- Promote approved agency initiatives, including Round-Up or other customer-supported mission programs.
- Respond to routine customer concerns and involve the Manager on Duty when additional assistance is needed.
- Process cash, credit/debit, and other authorized transactions accurately using the point-of-sale system.
- Follow cash-handling, payment-card, discount, void, refund, and register-control procedures.
- Maintain an accurate cash drawer and complete required beginning- and end-of-shift register procedures.
- Stock and move merchandise to appropriate sales-floor locations.
- Recover and organize racks, shelves, displays, dressing rooms, and other assigned areas throughout the shift.
- Support merchandise rotation, pull, categorization, and presentation standards.
- Identify damaged, improperly tagged, or otherwise nonconforming merchandise and route it appropriately.
- Help maintain clean, accessible, and hazard-free customer and sales-floor areas.
- Remain attentive to store activity and promptly report suspicious behavior rather than personally confronting suspected theft.
- Safely move merchandise and use authorized equipment as required.
- Assist in donation, processing, or other store operational areas as assigned and trained.
- Follow required safety, PPE, cash-control, security, and asset-protection procedures.
- Attend required meetings and trainings.
- Perform other duties as assigned in support of store operations and the agency mission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
