Retail Sales Associate

EZCORP • Houston, TX

20d • $11 - $15 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also referred to in the posting as a Retail Customer Service Representative or Pawnbroker, for its EZPawn location at 6003 Bellaire, Houston, Texas 77081. This customer-facing role involves daily interaction with customers and helping them reach mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. The associate is expected to create a friendly, courteous, and respectful store environment. The listed pay range is $11.00 to $15.00 per hour, based on experience, with monthly bonus potential based on store and individual performance.

The position offers a career path beginning with a five-week paid Trainee program. Completing the program brings a $0.50-per-hour raise and promotion to Pawnbroker. Team members may pursue Pawnbroker Certification for an additional $1 per hour, advance to Lead Pawnbroker (Shift Manager), and apply for Store Manager in Training, which includes a 12-week training program. The posting describes a fast-paced environment and offers career development and competitive pay.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivated, positive, outgoing, and strong work ethic.
• Ability to pass a criminal background check and drug test.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and interact with them in person and by phone.
• Provide excellent customer service and maintain a friendly, courteous, and respectful environment.
• Help customers reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free medical insurance for the team member when selecting the UnitedHealthcare Choice Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED