Retail Sales Associate

European Wax Center • Akron, OH

20d • Onsite

About The Position

The Retail Sales Associate, also referred to in the posting as a Guest Service Associate, is the face of European Wax Center and helps shape each guest’s experience. The role welcomes guests, educates them about services and products, manages front-desk operations, and contributes to a positive center culture and guest retention. The position is offered in person at 46 N Hawkins Ave, Akron, Ohio, with full-time and part-time schedules available. The employer is Ballast Wax Services, LLC, an independent European Wax Center franchisee with 32 centers and growing.

Compensation starts at $12 per hour depending on years of sales experience, with performance commissions and bonuses that may add $3–$7 to the effective hourly rate. Full-time employees working 30 or more hours per week are offered medical and supplemental insurance. All team members are eligible for a 401(k) with employer match, paid time off that varies by role and tenure, discounts on waxing services and skincare products, and performance-based STRUT Bucks redeemable toward services and products. The employer also offers ongoing training and skill development, with opportunities for growth.

The ideal candidate is warm, genuine, and professional; comfortable recommending products and services without being pushy; able to manage a busy front desk calmly; and committed to providing thoughtful guest service and supporting teammates. Evening and weekend availability is required. The hiring process includes a video interview, a visit to experience the center as a guest, and a mutual-fit decision.

Requirements

• Warm, genuine, and professional demeanor with a guest-first mindset.
• Comfort recommending and selling services and products without being pushy.
• Ability to provide attentive guest service and make guests feel well cared for.
• Ability to handle a busy front desk, including ringing phones, guest check-ins, and questions, while staying calm.
• Team-oriented approach and willingness to contribute to center operations.
• Availability to work evenings and weekends.
• Sales experience may affect the starting hourly rate; no minimum amount is specified.

Responsibilities

• Warmly greet guests with professionalism and genuine enthusiasm.
• Educate guests about services, policies, and what to expect during their visit.
• Answer phones, manage the reservation book, and respond to guest inquiries.
• Create a welcoming experience that encourages guests to return and recommend the center.
• Educate guests about Wax Pass savings, products, and promotions.
• Communicate the benefits of waxing frequency and skincare products.
• Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
• Support opening and closing procedures and daily administrative tasks.
• Process transactions accurately and manage guest profiles through the POS system.
• Maintain a clean, organized, and welcoming lobby and front desk area.
• Participate in ongoing training and team meetings.
• Pitch in as a team player and help build a positive center culture.

Benefits

• Medical and supplemental insurance for full-time employees working 30 or more hours per week.
• 401(k) with employer match, available to all team members regardless of hours.
• Paid time off, with amount varying by role and tenure.
• 50% off European Wax Center waxing services.
• 40% off European Wax Center skincare products.
• Performance-based STRUT Bucks redeemable toward services and products.
• Performance commissions and bonuses.
• Ongoing training and skill development.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed