Retail Sales Associate

TJX • Manchester, CT

3d • Onsite

About The Position

The Retail Sales Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The associate follows operational, merchandising, and loss prevention standards and may be cross-trained in multiple store areas to support business needs.

The role includes handling customer transactions and returns, promoting credit and loyalty programs, preparing merchandise for the sales floor, and maintaining store recovery, cleanliness, and safety. The associate supports a positive store culture and participates in shrink reduction and other store programs.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with customers and following established customer experience practices.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases and returns and provide the correct change according to procedures.
• Promote credit and loyalty programs.
• Follow merchandising philosophy, procedures, and standards.
• Process and prepare merchandise for the sales floor according to company procedures and standards.
• Initiate and participate in store recovery throughout the day as needed.
• Maintain organizational, cleanliness, and recovery standards on the sales floor and participate in maintaining the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement benefits
• 401(k) associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision insurance for associates meeting service or hours requirements
• Health Savings Account (HSA) for associates meeting service or hours requirements
• Health care Flexible Spending Account (FSA) for associates meeting service or hours requirements
• Life insurance for associates meeting service or hours requirements
• Short- and long-term disability for associates meeting service or hours requirements
• Paid parental leave for associates meeting service or hours requirements
• Paid holidays, vacation, and sick leave for associates meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed