Retail Sales Associate

Goodwill Northern Michigan•Petoskey, MI

About The Position

The Retail Sales Associate processes textiles and wares, maintains store and merchandise displays, and provides customer service. The role includes operating the cash register, accepting and handling donations, and supporting security and loss-prevention efforts. The associate interacts with customers, donors, clients, and employees while maintaining a positive and professional image. The position also involves routine store operations, merchandise processing and pricing, and helping maintain a safe, clean, and orderly work environment.

Requirements

Ability to work effectively with diverse staff, customers, community service volunteers, and vendors.
Good verbal communication and organizational skills.
Excellent customer service skills.
Ability to work independently and remain flexible in a multi-duty environment.
Ability to work within established guidelines.
Ability to receive and disperse cash accurately and perform basic math functions.
Fundamental ability to understand, accept, and work with people who have disabilities and/or other barriers to employment.
Positive, can-do attitude and strong commitment to teamwork.
Ability to work rotating shifts, weekends, holidays, evenings, and extended hours.
Reliable means of transportation.
Ability to operate a mouse, keyboard, computer, cell phone, and tablet.
Ability to operate a pallet jack and trash compactor.
Ability to stand, walk, use hands, talk, and hear; reach with hands and arms; balance, stoop, kneel, twist, turn, and crouch.
Color vision.
Ability to lift and/or move up to 10 pounds often, up to 25 pounds regularly, and up to 50 pounds occasionally.
Ability to perform repetitive work and stand for up to 8 hours during a shift.

Nice To Haves

Retail experience.
Ability to operate a forklift.

Responsibilities

Support the mission and vision of Goodwill Industries of Northern Michigan.
Work safely and follow Goodwill safety policies and procedures; alert a supervisor to unsafe practices or situations.
Interact professionally with Goodwill team members, clients, customers, donors, volunteers, and vendors, respecting people's diversity and circumstances.
Perform day-to-day store operations, including running the register, writing sold tickets and receipts, stocking shelves and tables, selling and rotating merchandise, assisting customers and donors, and accepting donations.
Learn Goodwill's merchandise and pricing structures.
Set up advertising signs and displays to attract customers and promote sales.
Obtain merchandise requested by customers or receive merchandise selected by customers.
Answer customer questions and assist customers with merchandise.
Process sales, payments, and refunds; ask customers about rounding up purchases for a donation; and complete end-of-day register processing.
Maintain proper register balances and help prevent unauthorized removal of merchandise.
Wrap or bag customer purchases and transport merchandise to customers' vehicles when needed.
Keep the work area clean and orderly by stocking, straightening, and cleaning the sales floor.
Remove empty hangers and outdated merchandise according to the rotation schedule, and keep fitting rooms clear of merchandise.
Answer the telephone and make announcements over the store paging system as needed.
Unload, accept, sort, and tag donations from donors.
Process and price textiles and wares within established timeframes and meet management's production goals.
Move merchandise to and from the sales floor.
Follow agency policies and procedures and promote Goodwill positively.
Help train new staff and clients as directed by the supervisor.
Perform other duties as assigned by management.