Retail Sales Associate

EZCORP • Waukegan, IL

13d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) at its EZPawn location in Waukegan, Illinois. The role offers customer-facing retail work in a fast-paced store, with opportunities to develop skills and advance through a structured career path. New hires begin as Trainees in a five-week paid training program; completing it brings a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) role, and later apply for an Assistant Manager position with a six-month training program.

The position involves helping customers with sales and reaching mutually satisfactory agreements related to pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer environment. Pay is based on experience, from $15.00 to $17.00 per hour, with monthly uncapped bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing personality and strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide excellent customer service by greeting customers and interacting with them in person and by phone.
• Assist customers with sales and agreements involving pawn items, including jewelry, electronics, and musical instruments.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Employee-only medical insurance at no cost when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED