Retail Sales Associate

TJX•Ithaca, NY

20d•Onsite

About The Position

The Retail Sales Associate is responsible for delivering a highly satisfying customer experience by engaging with customers, applying customer experience principles, and maintaining a clean, organized store environment. The associate follows operational, merchandising, and loss-prevention standards and may be cross-trained in multiple store areas to support business needs. The role includes processing customer purchases and returns, promoting credit and loyalty programs, preparing merchandise for the sales floor, and maintaining store recovery, cleanliness, and safety standards. The associate supports a positive store culture and participates in shrink-reduction efforts and other duties as assigned. The position is at TJ Maxx Store 0793, 744 S Meadow St Ste 300, Ithaca, NY. Starting pay is USD $16.00 to $16.50 per hour, with actual pay determined by relevant skills, qualifications, and experience. Benefits are subject to applicable service or hours requirements and plan terms.

Requirements

Excellent customer service skills.
Ability to work a flexible schedule to support business needs.
Strong communication and organizational skills, with attention to detail.
Ability to multitask.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to lift heavy objects with or without reasonable accommodation.
Ability to work effectively with peers and supervisors.

Nice To Haves

Retail customer experience preferred.

Responsibilities

Deliver a highly satisfying customer experience by engaging and interacting with customers.
Model established customer experience practices with internal and external customers.
Support a positive store culture through honesty, integrity, and respect.
Accurately ring purchases and returns and count change according to operating procedures.
Promote credit and loyalty programs.
Follow the merchandising philosophy and established merchandising procedures and standards.
Process and prepare merchandise for the sales floor according to company procedures and standards.
Initiate and participate in store recovery throughout the day as needed.
Maintain sales-floor organization, cleanliness, and recovery standards and help maintain the entire store.
Give and accept recognition and constructive feedback.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Participate in safety awareness and maintain a safe environment.
Perform other duties as assigned.