Retail Sales Associate

Verizon • Kalamazoo, MI

1d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to drive sales and help customers find technology products and services that meet their needs. You will build customer connections, ask questions to understand needs, recommend complete solutions, and close sales using clear communication. The role also includes ongoing training and development in merchandising and inventory operations, outreach to current Verizon customers, and opportunities to build customer relationships at Verizon-sponsored events outside the store.

This is an onsite, worksite-based role at a defined location. The position is scheduled for 40 hours per week and requires willingness to work evenings, weekends, and holidays. Schedules are provided four weeks in advance, and associates may have opportunities to pick up additional shifts, typically during summer, November through December, and peak vacation periods.

Base pay is $16.00 to $21.00 per hour, with the opportunity to earn up to $18,000 annually in individual-based commissions for meeting sales goals. Commission earnings may be higher for employees who exceed goals. Compensation varies by geography, hours worked, and performance.

Requirements

• High school diploma or GED.
• One or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Openness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using technology knowledge and customer service to expand the Verizon network.
• Learn and uncover customers’ needs by creating connections and asking questions.
• Present product insights and solution recommendations to provide complete sales solutions.
• Close sales through communication that fulfills customer needs with simple and intuitive technology solutions.
• Develop skills through ongoing training and up-skill in merchandising and inventory operations.
• Place outbound calls and send text messages to current Verizon customers interested in Verizon products and services.
• Engage with the community at off-site Verizon-sponsored events to expand the customer base.

Benefits

• Medical, dental, and vision insurance.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs with potential travel, gifts, and other incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days, as described in the role benefits.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to 8 company-paid holidays per year and up to 6 personal days per year, as described in the benefits section.
• Adoption assistance.
• Newly hired employees receive up to 15 days of vacation per year, with vacation increasing with additional service.
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED