Retail Sales Associate

Ross Dress For Less•Salisbury, MD

20d

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience. The Associate greets and assists Customers courteously, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The role may involve performing functions in any area of the Store as business needs require, along with additional tasks that support Customer service and operational goals. The Associate prioritizes safety, maintains an orderly and secure shopping environment, provides prompt and helpful Customer service, and supports the Company brand. Duties also include cleaning, merchandise recovery and presentation, processing new merchandise, following loss-prevention and merchandise-protection procedures, safeguarding confidential information and payment materials, and accurately following transaction and inventory policies.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use Store equipment, including PDTs, registers, and PCs, as required.
Spend up to 100% of working time standing, walking, and moving around the Store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor to help create a safe and secure shopping environment.
Keep emergency exit paths clear and promptly correct or report unsafe conditions to Store Leadership.
Treat Customers and Associates respectfully and professionally; recognize fellow Associates through Company recognition programs.
Assist Customers, answer questions, help with merchandise, and respond promptly to Customer Service calls and issues; involve Store Leadership when needed.
Greet Customers with eye contact and a smile, say hello throughout the Store, and thank Customers at the register.
Represent and support the Company brand and demonstrate integrity and honesty in interactions.
Perform cleaning duties, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company dress code.
Complete daily sizing and merchandise recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and monthly presentation guidelines.
Maintain familiarity with merchandise and brand names within departments to assist Customers.
Understand and follow loss-prevention awareness, Shortage Highway, Store Protection Specialist procedures where applicable, and merchandise-protection standards.
Safeguard confidential information, cash, credit card information, and merchandise.
Follow Mark-Out-of-Stock policies, including identifying and processing merchandise and obtaining Store Leadership review and approval for disposals.
Follow policies for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
Work with urgency, execute Store best practices, and minimize unnecessary steps and touches.
Use Store equipment and assigned supplies as required.