Retail Sales Associate

EZCORP • Lakeland, FL

7d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for Value Pawn & Jewelry in Lakeland, Florida. The role offers competitive pay based on experience, with a stated range of $15.00 to $16.00 per hour, bonus potential, and a structured career path. New hires begin as trainees in a five-week paid training program; completing it results in a $0.50 hourly raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue promotion to Lead Pawnbroker (Shift Leader), and apply for Assistant Manager, which includes a six-month training program.

The associate serves customers in the store and by phone, helping with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. The role is part of a customer service team expected to create a friendly, courteous, and respectful environment.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, with a positive and outgoing personality and a strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adhere to all company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet and interact with customers in person and by phone while providing excellent customer service.
• Help customers with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Follow company policies, procedures, and regulations.

Benefits

• Employee-only medical insurance at no cost when selecting the BlueCross BlueShield EPO Plan.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and promotion opportunities.
• Competitive wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED