Retail Sales Associate

EZCORP • Milwaukie, OR

12d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for USA Pawn & Jewelry in Milwaukie, Oregon. The role offers a structured career path, beginning with a five-week paid training program. On completion, trainees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) role, and apply for an Assistant Manager position that includes a six-month training program.

The position involves daily customer interaction and helping customers with sales and reaching mutually satisfactory agreements on pawn items such as jewelry, electronics, and musical instruments. Team members provide a friendly, courteous, and respectful customer service environment.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivated, positive, outgoing, and possess a strong work ethic.
• Must be able to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent customer service in person and over the phone.
• Interact with customers and assist with sales and pawn transactions.
• Help customers reach mutually satisfactory agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program with a raise and promotion upon completion.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED