Retail Sales Associate

EZCORP • Houston, TX

10d • Onsite

About The Position

EZPawn is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), to serve customers in its Houston store. The role involves daily customer interaction, assisting with sales, and reaching mutually satisfactory agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer environment.

The company offers a career path beginning with a five-week paid trainee program. Successful completion leads to a $0.50-per-hour raise and promotion to Pawnbroker. Team members can continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue promotion to Lead Pawnbroker (Shift Manager), and apply for a Store Manager in Training role that includes a 12-week training program. Pay is based on experience, with an opportunity to increase pay and position.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and interact with them in person and by phone.
• Provide excellent customer service and build customer relationships.
• Assist customers with sales and negotiate mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free medical insurance for the team member when selecting the UnitedHealthcare Choice Plan.
• Competitive wages based on experience.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid trainee program.
• Opportunities for pay increases and career advancement through training and certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED