Retail Sales Associate

King Ranch•Fort Worth, TX

21d

About The Position

A Retail Sales Associate generates sales of merchandise—including leather goods, home furnishings, luggage, hunting accessories, apparel, and jewelry—by helping customers select products. The role provides professional, hospitality-based customer service in person and by phone, supports store merchandising and operations, processes sales transactions, and helps customers learn about the history of King Ranch. The associate may also transfer and stock store materials and personalize selected leather goods.

Requirements

At least 1 year of retail or customer service experience.
Ability to work a flexible schedule, including weekends and holidays.
Ability to work in a fast-paced environment and learn information quickly.
Ability to problem solve effectively and resolve conflicts in a retail environment.
Team-player approach.
Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, or related areas, or willingness to learn.
Meticulous attention to detail in product handling and customer interactions.
Excellent verbal and written communication skills, including the ability to engage customers.
High school diploma.

Nice To Haves

Previous experience in luxury goods or the outdoor industry.
Technical background with platforms such as Shopify, NetSuite, and Oracle.

Responsibilities

Assist customers with product selection and provide professional service in person and by phone, including up-selling and cross-selling merchandise.
Create a friendly, professional, and inviting retail environment by greeting and acknowledging customers and engaging them in meaningful conversations.
Demonstrate product knowledge, including product function and care.
Stay aware of merchandise promotions, sales, and advertisements.
Assist with floor moves, merchandising, display maintenance, and store housekeeping.
Process and replenish merchandise; participate in receiving and monitoring floor stock.
Follow company policies, procedures, and practices, including those covering signing, pricing, and loss prevention.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at POS registers.
Communicate customer requests to management.
Promote and answer customer questions about the history of King Ranch.
Transfer and stock materials for the store.
Stamp or personalize selected leather goods.