Retail Sales Associate

Ross Dress for Less•Dawsonville, GA

13d•Onsite

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience through courteous, friendly service, efficient work practices, and proper merchandise presentation. Associates are expected to perform assigned tasks throughout their working hours and work across Store areas as business needs require. Additional tasks may be requested when they support Customer service and operational goals. The role prioritizes safety, maintains a clean, organized, and secure shopping environment, assists Customers, processes transactions, supports merchandise recovery and presentation, and follows loss prevention and company policies. Associates must demonstrate integrity, protect confidential information and assets, and maintain a professional appearance in accordance with the Company's dress code.

Requirements

Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor; keep emergency exits clear and promptly correct or report unsafe conditions.
Treat Customers and Associates respectfully and courteously, and recognize fellow Associates through Company recognition programs.
Assist Customers with merchandise and questions, greet them throughout the Store, provide prompt service, respond to Customer Service calls, and resolve issues or involve Store Leadership when needed.
Operate registers and follow policies for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
Represent and support the Company brand and maintain a professional appearance in accordance with the dress code.
Clean and maintain merchandise, Customer, and Team areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Perform assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to Company best practices and monthly presentation guidelines; maintain familiarity with merchandise and brands to assist Customers.
Follow loss prevention, merchandise protection, Mark-Out-of-Stock, and disposal approval procedures; safeguard confidential information, payment information, cash, and merchandise.
Execute Store best practices and work efficiently to maximize productivity.
Perform a range of functions across Store areas and other assigned tasks as business needs require.