Retail Sales Associate

EZCORP • Houston, TX

20d • $11 - $15 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also described in the posting as a Retail Customer Service Representative (Pawnbroker), for its EZPawn store at 4716 Telephone Rd., Houston, Texas 77087. The role involves daily customer interaction and helping customers reach mutually satisfying agreements on pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful store environment while providing customer service in person and by phone.

The position offers a career path beginning with a five-week paid trainee program. Successful completion brings a $0.50-per-hour raise and promotion to Pawnbroker. Team members may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue Lead Pawnbroker (Shift Manager) opportunities, and apply for a Store Manager in Training role that includes a 12-week training program. Pay is listed as $11.00 to $15.00 per hour, based on experience, with potential for additional performance bonuses.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Pass a criminal background check and drug test.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual skills.

Responsibilities

• Greet customers and provide excellent service in person and over the phone.
• Help customers reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance; the posting specifies no-cost medical insurance for the team member when selecting the UnitedHealthcare Choice Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED