Retail Sales Associate

EssilorLuxottica Group • Tempe, AZ

2d • $23

About The Position

The Retail Sales Associate provides exceptional customer service, builds strong client relationships, and achieves sales targets. The associate is expected to maintain in-depth knowledge of products, including current trends and styles, and offer personalized recommendations. The role also includes providing product and warranty information, assisting with minor adjustments and repairs, maintaining the store environment, and supporting customers across online and in-store channels.

Requirements

• High school diploma or equivalent.
• At least 2 years of retail sales experience, preferably in eyewear and/or luxury retail.
• Excellent communication and interpersonal skills and the ability to build strong client relationships.
• Punctuality and reliability.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Collaborative, adaptable, supportive, respectful, and open to feedback.
• Problem-solving and analytical skills, including the ability to identify issues, evaluate solutions, and implement effective strategies.
• Ability to manage workload pressure.
• Ability to stand for extended periods and lift up to 25 pounds.

Nice To Haves

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Responsibilities

• Provide outstanding customer service and ensure clients have a memorable shopping experience.
• Stay current on industry trends and product knowledge by attending required training sessions and workshops.
• Demonstrate knowledge of the brand, warranties, and optical add-on features.
• Build and maintain client relationships in-store and through follow-up communication.
• Meet and exceed daily, weekly, and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing sales floor and back-of-house areas.
• Provide omnichannel support for a seamless customer experience across online and in-store services.
• Understand and follow brand policies and procedures.
• Perform other duties as assigned by management.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED