Retail Sales Associate

EZCORP • Laredo, TX

3d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its El Bufalo location in Laredo, Texas. The role offers a structured career path in a fast-paced retail environment, beginning with a paid five-week trainee program. Upon completing the program, employees receive a $0.50-per-hour raise and promotion to Pawnbroker. Further opportunities include the Pawnbroker Certification Program, which offers an additional $1 per hour, promotion to Lead Pawnbroker (Shift Leader), and a path to Assistant Manager with a six-month training program.

The position involves daily customer interaction and helping customers reach mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide a friendly, courteous, and respectful customer environment. Compensation is based on experience and includes monthly uncapped bonuses based on store and individual performance. The posting also lists health insurance, paid time off, holiday pay, a 401(k) with company match, and a store discount.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Pass a criminal background check and drug test after a conditional offer.
• Adhere to company policies, procedures, and regulations.
• Be self-motivated, positive, outgoing, and have a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide excellent customer service by greeting and interacting with customers in person and by phone.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Help customers reach mutually satisfying agreements regarding pawn items.

Benefits

• Free employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.
• Career development and promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED