Retail Sales Associate

EZCORP • Laredo, TX

8d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its El Bufalo store in Laredo, Texas. The role offers a structured career path in a fast-paced retail environment, beginning with a five-week paid trainee program. Trainees receive a $0.50 raise and promotion to Pawnbroker after completing the program. Employees can pursue the Pawnbroker Certification Program for an additional $1 per hour and may progress to Lead Pawnbroker (Shift Leader) or Assistant Manager, which includes a six-month training program.

The position involves daily customer interaction and helping customers reach mutually satisfying agreements on pawn items such as jewelry, electronics, and musical instruments. Team members contribute to a friendly, courteous, and respectful store environment. Compensation is competitive and based on experience, with monthly uncapped bonuses based on store and individual performance.

The employer states that the role offers free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan, competitive wages, a 401(k) with company match, paid time off, holiday pay, and a store discount. The posting describes the working hours as better than traditional retail but does not specify a schedule.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing, and strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adhere to all company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide excellent customer service by greeting and interacting with customers in person and by phone.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Help customers reach mutually satisfying agreements regarding pawn items.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.
• Opportunity to earn a $0.50 raise and promotion to Pawnbroker after completing trainee program.
• Opportunity to earn an additional $1 per hour through the Pawnbroker Certification Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED