Retail Sales Associate

TJX•Menomonee Falls, WI

10d•Onsite

About The Position

The Retail Sales Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The associate adheres to operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs. The role supports a positive store culture through honesty, integrity, and respect, and follows established procedures for purchases, returns, merchandising, merchandise processing, store recovery, cleanliness, safety, and shrink reduction. The associate promotes credit and loyalty programs, gives and accepts constructive feedback, and performs other duties as assigned. The role requires excellent customer service, communication, organization, attention to detail, multitasking, flexibility, and the ability to respond appropriately to changing directions or unexpected situations. Retail customer experience is preferred. The position may require lifting heavy objects, with or without reasonable accommodation. The starting pay range is USD $13.25 to $13.75 per hour. Actual starting pay depends on factors including relevant skills, qualifications, and experience. Benefits include an associate discount, EAP, smoking cessation support, bereavement benefits, associate 401(k) contributions, child care and cell phone discounts, pet and legal insurance, credit union access, and referral bonuses. Associates meeting service or hours requirements may also be eligible for a 401(k) match, medical, dental and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, a scholarship program, and adoption assistance. Benefits are subject to applicable plan or program terms and may change.

Requirements

Excellent customer service skills.
Ability to work a flexible schedule to support business needs.
Strong communication and organizational skills, with attention to detail.
Ability to multitask.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to lift heavy objects, with or without reasonable accommodation.
Ability to work effectively with peers and supervisors.

Nice To Haves

Retail customer experience preferred.

Responsibilities

Deliver a highly satisfied customer experience by engaging and interacting with customers and following customer experience principles.
Maintain a clean, organized, and safe store environment.
Adhere to operational, merchandise, loss prevention, labor, and safety standards, policies, and procedures.
Role-model established customer experience practices with internal and external customers.
Support a positive store culture through honesty, integrity, and respect.
Accurately ring customer purchases and returns and count change according to established procedures.
Promote credit and loyalty programs.
Uphold the merchandising philosophy and follow established merchandising procedures and standards.
Accurately process and prepare merchandise for the sales floor according to company procedures and standards.
Initiate and participate in store recovery throughout the day as needed.
Maintain sales-floor organization, cleanliness, and recovery standards and participate in maintaining cleanliness throughout the store.
Provide and accept recognition and constructive feedback.
Support and participate in store shrink-reduction goals and programs.
Participate in safety awareness and maintain a safe environment.
Work in multiple store areas when cross-trained to support business needs.
Perform other duties as assigned.