Retail Sales Associate

WILD BILLS TOBACCO STAFFING LLC•Verona Township, MI

11d•Onsite

About The Position

Wild Bill’s Tobacco is hiring a Retail Sales Associate to provide customer service, support sales, and assist with the day-to-day operation of a retail store. The role includes welcoming customers, answering questions, helping customers find products, and building customer relationships while meeting sales goals. Associates also maintain product knowledge and participate in marketing efforts to promote the brand. The associate supports store operations in accordance with company policies and procedures, including opening and closing, cash handling, inventory counts, deposits, paperwork, and transactions. The position also involves maintaining the store, back room, restrooms, and work area, and keeping the store clean and stocked. Associates may travel within a 15-mile radius of their home store to provide shift coverage. Work shifts may range from 4 to 12 hours and are spent standing on the sales floor.

Requirements

High school completion or equivalent.
Must be at least 21 years old.
Experience in retail environments and customer service.
Professional, energetic, and positive attitude.
Excellent written, verbal, and interpersonal communication skills.
Flexible scheduling availability.
Ability to work shifts ranging from 4 to 12 hours while standing on the sales floor.
Ability to twist, bend, squat, lift, and reach overhead.
Ability to lift up to 50 pounds.

Responsibilities

Provide excellent customer service by greeting customers, answering phones, and assessing customer needs.
Answer questions and resolve customer inquiries and concerns.
Build relationships with customers and suggest products to meet their needs.
Meet or exceed sales goals.
Participate in opportunities to gain product knowledge.
Participate in marketing efforts to solicit new business and promote the brand inside and outside the store.
Assist with retail store functions in compliance with company policies and procedures.
Keep the store clean and well stocked.
Follow all company policies and procedures.
Travel within a 15-mile radius of the home store for shift coverage.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
Complete accurate paperwork and transactions according to company policies and procedures.
Maintain the appearance of the store, back room, restrooms, and individual work area.
Build customer confidence by making the shopping experience comfortable and simple while meeting customer needs.
Assist with other tasks, duties, or projects assigned by management.
Open and close the store, including locking doors and setting the alarm.