Retail Sales Associate, Montebello Town Center - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services on the sales floor and in fitting rooms. You use product knowledge and customer engagement to meet sales goals, build trust, and inspire customer loyalty. You also help maintain a clean, organized, and inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They engage customers in friendly, personal conversations, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty-program benefits, and finish interactions with a sincere thank-you. Teamwork, collaboration, and continual improvement support individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules or procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Create welcoming, personalized customer interactions and build customer relationships.
- Understand customer needs and recommend relevant products and services.
- Use product knowledge, customer engagement, and smart selling behaviors to achieve sales goals.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Share the benefits of the loyalty program and provide a sincere, helpful conclusion to each customer interaction.
- Collaborate with colleagues and support one another to serve customers and communities.
- Learn and improve continuously to contribute to individual and store results.
- Process register transactions and use handheld equipment and other technology as needed.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
