Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), for its EZPawn store. The role provides daily customer interaction, including helping customers with sales and reaching mutually satisfactory agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful environment. The position includes a structured career path. New hires begin as trainees in a five-week paid training program and receive a $0.50-per-hour raise and promotion to Pawnbroker upon completion. Team members may then pursue Pawnbroker Certification, which provides an additional $1 per hour, and may advance to Lead Pawnbroker (Shift Manager) or Store Manager in Training. The Store Manager in Training program includes 12 weeks of training. The stated pay range is $11.00 to $15.00 per hour, based on experience, with monthly uncapped bonus potential based on store and individual performance. The posting also describes competitive wages, great working hours, paid time off, holiday pay, a store discount, and other benefits.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Ability to pass a criminal background check and drug test.
- Adhere to all company policies, procedures, and regulations.
- Be self-motivated, positive, outgoing, and have a strong work ethic.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual.
Responsibilities
- Provide excellent customer service by greeting and interacting with customers in person and by phone.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Help customers with sales and reach mutually satisfying agreements regarding pawn items.
Benefits
- Free health insurance; the posting specifies no-cost medical insurance for the team member only when selecting the UnitedHealthcare Choice Plan.
- Competitive wages.
- Monthly uncapped bonus potential paid on store and individual performance.
- Great working hours.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Five-week paid training program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
