Retail Sales Associate

EZCORP • Brownsville, TX

8d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member, also referred to as a Pawnbroker, for its EZPawn store at 2115 Boca Chica, Brownsville, Texas 78521. The role is part of a fast-paced retail customer service team and offers a structured career path with paid training and opportunities to advance. New hires begin as Trainees in a five-week paid training program; completing the program earns a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) position, or apply for Assistant Manager, which includes a six-month training program.

The associate interacts with customers in person and by phone, assists with sales, loans, and extensions, and helps customers reach mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. The position contributes to a friendly, courteous, and respectful store environment. Pay is competitive and based on experience, with monthly uncapped bonuses based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as a member of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual skills.

Responsibilities

• Provide excellent customer service by greeting and interacting with customers in person and by phone.
• Assist customers with sales and mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to all Company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED